Challenge
A few years ago your company transitioned from a proprietary IVR system to an open-standards platform.  You wanted to make life simple for your customers by delivering a great phone self-service system and you were excited about VoiceXML technology and its promises. 

However, today you find your company managing hundreds of thousands or millions of calls every day with increasing numbers of daily changes to your now hundreds of applications.

• Managing the system is becoming a nightmare with your current software infrastructure and you are finding you need more and more developers and systems administrators to keep it running. 
• You now even have specialized staff for just documenting the changes.
• Keeping pace with reporting and analytics is nearly impossible.  Just managing the impact on the database schema and re-writing the management reports is too resource intensive.

Solution
VoiceXML is paving the way for more open, advanced over-the-phone self-service phone portals but what’s missing is an infrastructure that reduces complexity even when you have a complex environment.  We call that infrastructure a phone application server.

• The VoiceObjects Server can take even the most complex environment with multiple IVRs from multiple vendors, 10’s of Web application servers, distributed across geographies, and enable your staff to be two to ten times more productive.
• With the VoiceObjects Server’s personalization engine, you’ll now have time to easily add layers to individualize each customer’s self-service experience.
• Analytics are built in from the ground up. This enables Extract, Transform, Load (ETL) or changing schemas and reports to be adjusted on the fly.  
• Managing documentation has also been made easier. It now can be created and updated by pressing one button.