VoiceObjects Analyzer is a real-time analysis environment that provides critical insights into self-service phone portal effectiveness and user behavior. Leveraging Infostore, the integrated statistics logging component of VoiceObjects Server, users can access live information through popular business intelligence software such as Business Objects, Cognos, and MicroStrategy.

What kind of information is available? For Business? Developers? Administrators?

• Business and Caller Analysis – marketing or CRM analysts gain knowledge of bottom-line impacting business task completion success and general caller acceptance of the application.
• Application Development and Tuning – application designers get insight into application usage such as average time callers spend within the application, where, when and why they exit and dialog usage trends.
• Administration and Maintenance – administrators can identify peaks and valleys in services, most active days of the week for minimal impact in scheduling system maintenance, and other key information on system usage and performance.
  
  

Report Examples

Over 50 reports for business analysts, developers, and system administrations are available out-of-the-box and can be further tailored to meet your company’s requirements. What kinds of questions can be answered using VoiceObjects Analyzer? What kinds of reports are available?
		Sample Report for Marketing and CRM Analysts This report shows the business tasks that users are successfully completing.
Which business tasks are users successfully completing?
		Sample Report for Developers and Designers This report describes how callers are exiting the application.
How are callers exiting your application?
		Sample Report for System Administrators This report describes the most and least active days of the week for optimizing maintenance planning.
To get more examples of VoiceObjects Analyzer reports, download the Analyzer Report Examples white paper.

 

Features

More than 50 pre-built reports

• Business and Caller Analysis
• Application Development and Tuning
• Administration and Maintenance

Support for market-leading business intelligence tools

• Formatting, drilling down, slicing and dicing, and filtering data
• Use with Business Objects, Cognos, Microstrategy.

Seamless Data Capture

• Data on system usage, system and application performance, caller behavior, and voice recognition success flows directly into the VoiceObjects Infostore component, eliminating time-consuming ETL procedures.