At VoiceObjects, we’re in the business of redefining over-the-phone customer self-service.
Over the years, we’ve worked with many successful companies to deliver self-service phone portals that enable organizations to personalize each caller’s experience, to integrate phone self-service into comprehensive strategies for improving the customer experience, and to manage the complexity of the world’s most sophisticated phone applications.
Today VoiceObjects products and services are proven at companies like T-Mobile, Volkswagen Financial Services, and Adobe Systems.
Our principle product, VoiceObjects Server, is middleware software that is enabling very sophisticated carrier-grade deployments of over-the-phone self-service applications which are much easier to maintain and cheaper to deploy. And every call can be personalized to each caller. Some people call this micro-segmentation over the phone.
Our technology has had a remarkable impact on customers to date so we fully expect that all advanced self-service phone portals will soon be deployed with a phone application server. In addition to our VoiceObjects Server, we also offer comprehensive phone self-service analytics and an easy to use forms-based development environment so even non-technical members of your staff can measure the success of the portal or even make updates and changes. And we have proven professional services and support to ensure your success.
Customer Solutions Now
No matter where you are in deploying VoiceXML technologies, VoiceObjects can help you today. We work with companies that already have existing VoiceXML platforms, hundreds of applications, and tens of millions of customers -- to solve their problem of how to manage their very complex phone self-service environments. And we also work with companies that are transitioning to VoiceXML to ensure that when they do, they are equipped with software that will make them anywhere from two to ten times more productive than the alternative solutions.
Mobile carriers are a special customer focus for VoiceObjects. In Europe, Orange, O2, and Vodafone all rely on VoiceObjects. And even in this time of very intense competition, VoiceObjects has solutions that can deliver profitable and personalized customer service to even the lowest margin subscriber. That’s through our ability to do value-based routing, allowing a mobile carrier to deliver self-service voice or self-service text-based customer service at 1/10th or 1/100th of the cost of agent-based service. Every day, VoiceObjects translates to significant savings for mobile carriers.
Self-service phone portals are gaining steam. As one of the fastest growing areas of business software today, customer-centric companies are investing heavily in phone self-service to improve customer service and save money.
VoiceObjects would like to help you with your self-service phone portal. Please contact us today or get more information on our products and solutions here on our Web site.
