VoiceObjects In The News
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Self-Service Becomes Multichannel
"We upgraded to VoiceObjects 7 because of their multichannel approach," says Jan Safka, senior head of voice and mobile services at T-Mobile Czech. "We decided on VoiceObjects because of the flexibility, ease of making changes, and because of reporting."
November 2008
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Tomorrow’s Voice Services Today
VoiceObjects Deployed by T-Mobile Czech Republic
July 2008
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Will customer service evolve beyond voice?
Mobile communication over faster, more efficient networks offers opportunities for effective and successful customer service interactions. The generation who are using more and more mobile features will vote with their fingers whether voice, text, mobile Web or video channels will dominate customer service interactions in the future.
July/August 2008
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This Time, It's Personal
Improving the caller experience, as it relates to contact centers, has traditionally focused on improving speech recognition, writing clear prompts, and creating efficient call flows. Vendors attest that automation should ideally help customers get what they want as quickly as possible, but is that always happening?
July 15, 2008
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On The Road to Success
Volkswagen Financial Services knew it had to automate all its call center interactions to achieve greater efficiency. The solution came in the form of a VoiceXML-based personalized self-service voice portal from VoiceObjects.
July 15, 2008
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Women are bypassing IT careers in droves, but these five executives show it doesn't have to be that way.
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It’s possible for women to build successful information-technology careers.
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Companies are beginning to see the technology as an essential part of customer service strategy.
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The 2007 Speech Technology Excellence Award distinguishes companies who have made significant contributions improving speech applications for their clients and ultimately improve the customer’s bottom line. |
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Communications Solutions 2006 Product of the Year Award Winners Announced
Each year Communications Solutions magazine bestows Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Products or service winners have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them
April 30, 2007 |
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Have Your Cake and Analyze It Too
Enterprises have access to a phone application server suite that was built from the ground up with analytics capabilities rather than adding them on as an afterthought.
April 25, 2007
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VoiceObjects: Phone App Servers for SAP
In a sign that a phone application server may be the next big trend in the enterprise build-outs, SAP is integrating VoiceObjects Technology phone server technology into SAP NetWeaver. The move will enable users to use phones to access and update SAP applications. IDN speaks with VoiceObjects CTO about the SAP partnership, and trends for voice and phone apps in the enterprise.
April 13, 2007
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IMS Leadership Awards winners have products or services that have been recognized for their outstanding achievements and major contributions to the advancement of the IMS industry.
April 12, 2007 |
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Press Releases
VoiceObjects announces a value added reseller agreement with OpenCom.
New Functionality Includes 2-Way SMS Dialog Support, Security Enhancements and New Media Platform Support.
Leading Voice Platform Provider Expands Solutions For Enterprise And Mobile Carrier Unified Self-Service™, Extends European Footprint
VoiceObjects to address Australia’s $10 billion call center service sector
VoiceObjects 7 Recognized for Superior Applications
“Self-service in your pocket” program leverages standard architecture for customer self-service over mobile phone channels
Multilingualism and detailed analysis features provided by the VoiceObjects solution convince Belgian mobile operator
Italian CITEC Group signs agreement to offer next generation personalized phone self-service
News broadcaster n-tv runs first video news product for mobile phones using VoiceObjects
VoiceObjects 7 Honored for Outstanding Innovation
Partnership Delivers Next Generation Phone Self-Service Solutions
Award Recognizes the 100 "Most Promising" Companies Driving the Future of Technology
Award recognizes VoiceObjects as one of the 100 "Most Promising" Companies Driving the Future of Technology
New development environment simplifies delivery of personalized phone self-service and migration from legacy IVR systems
Award-Winning Software Suite Selected for IVR Personalization, Advanced Analytics, Easy Administration and Open Standards Support, Delivering Intuitive Phone Self-Service to Customers
Cost optimization and increased customer satisfaction delivered through personalized phone self-service
Text to Complement Voice, Video, Touch-Tone and Web Interfaces in Next-Generation Phone Applications
More than 90% of Customers Satisfied with Automated Phone System Built on VoiceObjects
More than 90% of Customers Satisfied with Automated Phone System Built on VoiceObjects
First Phone Application Server Software Suite to Provide Out-of-the-Box Analytics and Reporting on Business Process Metrics
VoiceObjects 7 Honored for Outstanding Innovation
VoiceObjects to Enhance Nortel's VoiceXML on the Nortel Media Processing Server (MPS) Voice Portal platform
