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Speech on a Network
Though it has become the industry buzzword of late, the concept of a services-oriented architecture (SOA) is not new. In fact, it has been around for almost 40 years. And despite varying definitions among vendors throughout that time, by now its business benefits are widely accepted: reduced application integration costs, a greater ability to reuse assets and information across channels and applications, and the ability to more quickly adapt to changing business needs.
May 1, 2008
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Women are bypassing IT careers in droves, but these five executives show it doesn't have to be that way.
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It’s possible for women to build successful information-technology careers.
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Companies are beginning to see the technology as an essential part of customer service strategy.
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VoiceObjects 7 Honored for Outstanding Innovation
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German financial services arm has achieved 90 per cent customer satisfaction rates after the introduction of new personalised, automated self-service technology.
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The 2007 Speech Technology Excellence Award distinguishes companies who have made significant contributions improving speech applications for their clients and ultimately improve the customer’s bottom line.
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Communications Solutions 2006 Product of the Year Award Winners Announced
Each year Communications Solutions magazine bestows Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Products or service winners have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them
April 30, 2007 |
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Have Your Cake and Analyze It Too
Enterprises have access to a phone application server suite that was built from the ground up with analytics capabilities rather than adding them on as an afterthought.
April 25, 2007
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VoiceObjects: Phone App Servers for SAP
In a sign that a phone application server may be the next big trend in the enterprise build-outs, SAP is integrating VoiceObjects Technology phone server technology into SAP NetWeaver. The move will enable users to use phones to access and update SAP applications. IDN speaks with VoiceObjects CTO about the SAP partnership, and trends for voice and phone apps in the enterprise.
April 13, 2007
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IMS Leadership Awards winners have products or services that have been recognized for their outstanding achievements and major contributions to the advancement of the IMS industry.
April 12, 2007 |
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New development environment simplifies delivery of personalized phone self-service and migration from legacy IVR systems
Award-Winning Software Suite Selected for IVR Personalization, Advanced Analytics, Easy Administration and Open Standards Support, Delivering Intuitive Phone Self-Service to Customers
Cost optimization and increased customer satisfaction delivered through personalized phone self-service
Text to Complement Voice, Video, Touch-Tone and Web Interfaces in Next-Generation Phone Applications
More than 90% of Customers Satisfied with Automated Phone System Built on VoiceObjects
More than 90% of Customers Satisfied with Automated Phone System Built on VoiceObjects
First Phone Application Server Software Suite to Provide Out-of-the-Box Analytics and Reporting on Business Process Metrics
VoiceObjects to Enhance Nortel's VoiceXML on the Nortel Media Processing Server (MPS) Voice Portal platform
