Adaptive Self-Service Phone Portals for Carriers and Managed Service Providers
VoiceObjects Server - Network Edition, a phone application server, enables carriers and service providers to efficiently manage the complexities involved in operating voice, video, text or Web-based adaptive phone self-service applications.
Service providers can build and grow successful phone-based services using this highly scalable, carrier-grade phone application server that routinely processes millions of calls in live deployments - reliably, with the highest quality, using open-standards technology. Enterprises requiring separate deployments but managed within a single infrastructure should also consider VoiceObjects Server – Network Edition.
Benefits
Personalization Engine
Delivers individualized adaptive self-service phone portals for enterprises and carriers resulting in effective customer experiences and higher self-service adoption. The personalization engine uses layers to present dynamically generated information and prompts each caller based on caller input and/or customer preferences and interaction history stored in a CRM database.
Core application logic is separated from the way the application is presented to the caller, reducing the complexity of designing dynamic personalized dialogs and ensuring application ensuring consistency and quality.
Carrier-grade cluster management and superior performance
VoiceObjects Server - Network Edition provides unmatched stability, performance, and throughput. The distributed, redundant cluster architecture delivers seamless scalability and graceful handling of peak loads, easily scaling from five ports for a small business to tens of thousands of ports for a managed services platform or operator.
Multi-tenancy
Multiple tenants and multiple users deployed simultaneously on a single infrastructure ensure efficient sharing of resources. Service providers can securely separate project, object and user management among tenants and leverage collaborative development among corporate teams. User management and user roles can support the different functions within projects and provide appropriate access rights to efficiently manage large corporate and managed service environments.
Simplified application management with hot redeployments and rollbacks
One-click hot redeploy updates an application across an entire server farm with no service downtime or distribution of files. Hot restore reverts an application back to a safe state, eliminating the deployment of broken or incomplete applications.
Platform independence
VoiceObjects Server - Network Edition delivers existing and future infrastructure investment protection and IT flexibility with comprehensive support for all major operating systems, databases and Web application servers. VoiceObjects provides Media Platform Drivers for the latest versions all major voice and text browsers – VoiceXML-based IVR systems for voice and Unstructured Supplementary Service Data (USSD) -based browsers for text-based applications.
Web services integration
Organizations can easily integrate with any CRM, ERP or IT back-end systems, enterprise data or legacy applications with VoiceObjects’ Web services interface.
Tool independent
Applications can be developed using VoiceObjects Desktop, or VoiceObjects Studio. Or, in support of VoiceObjects open tools strategy, using any third-party integrated development environment (IDE) using VoiceObjects XDK, the XML-based development interface to VoiceObjects Server.
