Personalization Engine
Delivers individualized adaptive self-service phone portals for enterprises and carriers resulting in effective customer experiences and higher self-service adoption. The personalization engine uses layers to present dynamically generated information or prompts each caller based on caller input and/or customer preferences and interaction history stored in a CRM database. Core application logic is separated from the way the application is presented to the caller, reducing the complexity of designing dynamic personalized dialogs and application ensuring consistency and quality.

Design Once Deploy Anywhere Architecture
Media platform vendor, version and multiple phone channel independence for flexibility in how, when and where to deploy self-service phone portals

SOA-Based Architecture
Web services interface and connector framework provides easy integration with any back-end system or legacy application for existing and future investment protection.

Real-Time, Integrated Reporting and Analysis
Real-time analysis of key business and operational questions -- even with application changes or updates -- for proactive response on system usage, system and application performance, caller behavior and recognition success. No extract, transform, load (ETL) process required.

Natural Dialog Management
VoiceObjects simplifies the development of applications which take advantage of natural language understanding to improve natural interaction between voice applications and callers with mixed-initiative dialogs, implicit correction, random prompting, natural pronunciation and adapt-to-caller features.