Develop, Migrate and Monitor with VoiceObjects Desktop

With VoiceObjects, customers have choices for their service creation environment (SCE). Applications can be developed using VoiceObjects Desktop, a graphical development environment for creating, testing, deploying and monitoring phone self-service applications. Or, in support of VoiceObjects’ open tools strategy, developers can choose to use any third-party integrated development environment (IDE) with VoiceObjects XDK.

VoiceObjects Desktop also offers choice with two editions: the rich client VoiceObjects Desktop for Eclipse based on the leading open-source IDE, and a thin-client, web-based version, VoiceObjects Desktop for Web.

Also available is a special packaging of Desktop for Eclipse with the VoiceObjects Developer Edition, a free, downloadable version accessible from the VoiceObjects developer portal. All editions enable business-process-oriented application development and management, ensuring collaborative team development and synchronizing projects, users and roles.

Maintenance, migration and design-from-scratch prompt management features enables faster, less tedious prompt design for new voice projects and speeds up the migration of legacy IVR applications, cutting both prompt migration and new development time in half. Real customer experience indicates development teams are two to ten times increase in productivity gains than with alternative hand-coding or other development environments.

VoiceObjects Desktop
VoiceObjects Desktop is the easy-to-use graphical user interface for creating, testing, deploying and monitoring voice, video, text and mobile Web self-service applications delivered over phone and mobile devices.

Key components and features include:

• Control Center
  Control Center is a graphical, integrated management console enabling the deployment, management, and monitoring of servers and services.
• Dialog Designer
  Dialog Designer is the main work area for designing and developing applications. Dialog flows of objects are displayed in a tree structure and can be modified as needed within this graphical environment.
• Storyboard Manager
  Storyboard Manager is a voice user interface designer tool for creating and managing new voice prompts and enabling faster migration of existing prompts when moving legacy IVR applications to new VoiceXML platforms. Storyboard Manager supports application development collaboration, cuts both prompt migration and new development time in half, and comes in handy particularly in larger projects, which might have hundreds or thousands of prompts where it’s crucial to keep an overview of all prompts and audio files.
• One-Button Documentation
  Developers who spend valuable time and effort documenting their applications appreciate the one-button documentation feature in VoiceObjects Desktop. Developers simply select the application or portion of the application they wish to document and an Adobe PDF™ file is automatically generated to share with other developers or user groups.

Open to 3rd-Party Service Creation
VoiceObjects XDK is the XML-based development interface to VoiceObjects Server that can be used through any third-party IDE. VoiceObjects XDK enables developers to use the IDE of their choice to easily build high-quality applications, and to seamlessly deploy, monitor, analyze and maintain them on a phone application server. Today SAP’s Visual Composer and SpeechVillage are certified as compatible development environments with VoiceObjects.

Benefits

• Service creation for business analysts
  Both technical and non technical can use VoiceObjects Desktop for creating and maintaining business critical communication services

• Integrated management console for real-time monitoring
  VoiceObjects Desktop Control Center delivers central, live monitoring and management of services and servers.

• Object-oriented approach with integrated best practices
  Integrated best practices enables users to get projects done faster with a service quality and caller acceptance by object modeling through form filling instead of traditional coding.

• Integrated Phone Simulator
  Includes an integrated Phone Simulator for testing, debugging and demonstrating voice and mobile Web applications. Correct syntax of VoiceXML code and scalability are guaranteed; functional testing is supported by the Debug Viewer (phone less testing) and call tracing (both integrated into VoiceObjects Desktop); Quality Assurance can focus on functional and usability testing.

• Automatic documentation creation
  Automatic documentation generation (graphical call flow and object parameterization); Storyboard Manager automatically documents prompts (Audio, Video, TTS); no manual maintenance of documentation is necessary.

• Easy and flexible tuning
  Tuning is supported by call tracing and logging / reporting, delivering an application-centric view on recognition results; support for utterance recordings (granular activation, volume control)

• Eclipse-based extensible solution
  Developers have access to a fully-featured, Eclipse-based IDE in support of the leading Java development environment for more efficient, user-friendly application development.