Studies show customers accept self-service phone portals that are easy to navigate, save time, provide the information they need, use past interaction history when presenting current interaction options and give them a sense that the system knows who they are.

Yet the history of phone self-service shows these types of systems are too infrequently deployed. Cost savings in handling calls and dealing with traffic peaks have taken precedence over providing good customer experiences.

The core challenge enterprises and carriers face today is just how to strike a balance between providing good phone self-service while minimizing service delivery, deployment and management costs.

The VoiceObjects Approach
At VoiceObjects, we believe a VoiceXML platform with a tool is not enough to deliver robust, personalized self-service phone portals. So we have taken the next step to introduce a phone application server that, running with our VoiceObjects Desktop products or a certified development environment and your choice of one of the world’s leading VoiceXML platforms, enables the kinds of experiences and robustness that users have come to expect from today’s Internet Web sites and Web-based applications.

With Internet standards and technologies at the core of the VoiceObjects design center, VoiceObjects represents an exciting advancement in how companies today can develop, deploy, manage, monitor and analyze over-the-phone applications. Consumers benefit from innovative and advanced applications that deliver a faster and more effective phone self-service experience.

Evolution of Web Applications vs. Phone Applications

 

The VoiceObjects 7 Family

The VoiceObjects 7 family of products provides enterprises and carriers with an open, flexible infrastructure for developing, deploying, managing and analyzing personalized self-service phone portals. VoiceObjects 7 consists of the following products:

Phone Application Server
		VoiceObjects Server
		A phone application server enabling highly scalable, carrier-grade deployment and management of personalized, over-the-phone voice, video, text and mobile Web self-service applications. With built-in cluster management and multi-tenancy option, VoiceObjects Server also meets the needs of service providers.
User Interfaces
		VoiceObjects Desktop for Eclipse				VoiceObjects Desktop for Web
		Eclipse-based graphical development environment for creating, testing, deploying and monitoring phone applications				Zero footprint, graphical development environment for creating, testing, deploying and monitoring phone applications
Reporting and Analysis
		VoiceObjects Analyzer
		Web-based service analysis environment for caller behavior, system and application analysis