Doubling Your Productivity When Maintaining Self-Service Phone Portals
In the realm of software development, businesses have rightly paid attention to, and profited from, personalized self-service systems and optimized application change management. Companies have not paid nearly enough attention, however, to these concepts in the context of phone portal development --- and just at the critical moment when consumers are encountering self-service phone portals based on VoiceXML technology. Even though companies can now benefit from sophisticated VoiceXML-based phone self-service applications written by Java programmers , they nevertheless lack an environment in which to create scalable, personalized phone applications that are easy to maintain. And those same companies adopting VoiceXML today often do not predict the high cost of maintenance associated with the increased complexity of their phone portals.
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