Opus Research Study: Analytics and Reporting for Phone-Based Self-Service
This white paper written by Opus Research offers valuable insights on leading solutions that support analytics and the refinement of self-service applications. The findings include:
Pre-defined reporting and analytics in real-time.
How your analytics databases and reports can automatically adjust to self-service phone application changes.
Out-of-the-box business intelligence with BI tools from Business Objects and MicroStrategy.
Eliminating the ETL process (Extract, Transform, Load).
Intelligent data sampling to control database growth.
A comparison of speech platform provider solutions including Cisco Unified Customer Voice Platform Reporting, Nuance and ClickFox: Consumer Insight, Vicorp xMP Reporter, and VoiceObjects Analyzer.
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