Phone Application Server Solutions from VoiceObjects

Product Summary

Personalized applications with dynamic call flows and contextual help
Integrated real-time data capture for analysis
Web services support for easier integration with existing infrastructure
Integration with more than 100 VoiceXML IVR platforms

VoiceObjects Server is a phone application server that enables enterprises to deploy and manage self-service phone portals easily and at a much lower cost.

VoiceObjects Server dynamically generates the caller dialogs or user interface, provides a management and monitoring environment for low cost application maintenance, enables a connection framework for integration into backend systems, and supports even the largest of deployments at complex multi-tenant sites.

Architecture and Key Components

		VoiceObjects Server architecture The VoiceObjects architecture supports the easy development, deployment and maintenance of phone applications with voice, video, text and mobile Web interfaces. Tightly integrated with VoiceObjects Analyzer for real-time analytics and VoiceObjects Desktop for application creation and maintenance, VoiceObjects Server is the execution engine that supports the generation of dynamic dialogs and interfaces.

		VoiceObjects Desktop Control Center A component of VoiceObjects Desktop, the Control Center monitors VoiceObjects Server and enables application updates and rollbacks and application tracing.

		VoiceObjects Media Mixer An optional component to VoiceObjects Server enabling the creation and dynamic generation of video application for 3G phones. View demo.

Features

Personalization engine
Delivers adaptive, personalized self-service phone portals, creating high-quality customer experiences and resulting in greater self-service adoption. The personalization engine prompts each caller based on caller input and/or customer preferences and interaction history stored in a CRM or similar database. The application’s core logic is separated from its presentation layer, reducing the complexity of designing dynamic personalized dialogs and ensuring application consistency and quality.
Simplified application management with hot redeployments and rollbacks
One-click hot redeploy updates an application across an entire server farm, with no service downtime or manual distribution of files. Hot restore reverts an application to a previous version, minimizing the risk of deployment of broken or incomplete applications.
Platform independence
VoiceObjects Server delivers existing and future infrastructure investment protection and IT flexibility with comprehensive support for all major operating systems, databases, and Web application servers. VoiceObjects also provides Media Platform Drivers for the latest versions of all major voice, text, and mobile Web browsers.
Web services integration
Organizations can easily integrate with any CRM, ERP, or IT back-end systems, enterprise data, or legacy applications with VoiceObjects’ Web services, Java, or HTTP connectors.
Application creation options
Applications can be developed using VoiceObjects Desktop for Eclipse, VoiceObjects Desktop for Web, or any third-party integrated development environment (IDE) using VoiceObjects XDK, the XML-based development interface.
Multi-tenancy support
Ideal for large enterprises or carriers that wish to manage separate portals within a single infrastructure.