Events - Customer Service for the Mobile Generation with Datamonitor and SAP

Join industry experts from Datamonitor and SAP to review the latest strategies for deploying over-the-phone self-service portals. Find out how you can drive customer satisfaction up, increase adoption rates, and drive customer service costs down – all at the same time.

  • Get smart fast from the latest market research on phone self-service portals
  • Learn how best-in-class phone self-service technology will enable you to gain immediate call center efficiencies
  • Understand how service oriented architecture (SOA) and phone application server standards simplify and enable personalized interactive voice response systems (IVRs)
  • Find out how to best leverage data from SAP in your phone self-service portals

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