Challenge
Your customer service department is under pressure to find new ways to pursue customer excellence through service delivery at a significantly lower cost. You have tried for years to develop an effective phone self-service offering for providing information to your customers. Regardless of the effort you put into this channel:
- Customer’s remain dissatisfied with your IVR and continue to want to talk to your agents.
- You want to lower your call volume but your self-service system creates more and more dissatisfaction.
- You ask for enhancements to the self-service phone channel but IT cannot keep up with their application backlog.
- You’re told that your minor changes are really major architectural changes and will take months to deliver.
You believe there’s got to be a better solution.
Solution
VoiceObjects represents a perfect evolution of technology to solve your call center or customer service issues. If you want to drive adoption in your self-service phone portals consumers have told us personalization is the key to adoption. And you know that you can save up to 90% of your assisted service costs with every call that is handled in your IVR.
With a personalized self-service phone portal:
