Challenge
New flat rate pricing is driving many new subscribers but it’s also driving lower margins.   And, your new flat rate subscribers are calling expensive agent-based customer service channels which makes these customers unprofitable overall. 

While you’ve tried to fine-tune the customer care team’s work, it’s still 5 Euros or $5 every time a subscriber calls. You’re finding your customer service cost model is not in synch with your new revenue stream, and you need to do something about this now.

Solution
VoiceObjects delivers self-service phone portals with value-based routing. Our phone self-service can:

• Route customers to voice, text, Web or assisted-service channels with prompts depending on the value of the customer. 
• Deliver the call to an agent-based service and provide a prompt for an additional charge to the subscriber bill as needed.
• Provide a self-service phone portal that directs your customer to their phone to view a text or Web-based self-service option.
• Support a “develop once, deploy to any phone channel” philosophy, making it very cost effective to build sophisticated systems that saves you money.