The Voice Project Definition is designed to provide clients with a sound base for starting a Voice project.

Based on the conceptual vision for a voice solution a complete strategic plan with steps, costs, staffing, technical architecture, risks, and investment analysis is developed. The solution is independent of specific products or staffing resources.

At the end a comprehensive Project Definition Document with all findings, analyses, and recommendations, written to help serve the needs of all project stakeholders is delivered.

Typical Tasks

• Requirements Review

• Interviewing Stakeholders

• Analysis and Review

• Final Presentation

Objectives

• Work with client’s project vision

• Set clear objectives and goals for the project

• Analyze the performance, cost, time, and scope constraints of each major component

• Recommend a project approach

• Leverage the existing technical architecture as appropriate, or suggest improvements

• Identify project roles and responsibilities

• Create a high-level plan with appropriate phasing and milestones

• Create a “work breakdown structure”

• Layout the risks, potential impacts, and mitigation options

• Provide an investment analysis

• Address key sponsors’ presentation needs