VoiceObjects Server Certified as Aspect Software Compatible
Phone Application Server to Personalize Aspect® Customer Self Service™ Solution
SAN MATEO, Calif., Feb. 6, 2007 — VoiceObjects, the phone application server company, announced today that VoiceObjects 6 has been certified by Aspect Software as compatible with the Aspect® Customer Self Service™ voice portal application using the Nuance OpenSpeech Recognizer speech recognition engine. More information about VoiceObjects Server may be found at http://www.voiceobjects.com/en/products/voiceobjects.html
“This certification gives Aspect Customer Self Service customers confidence that adding personalization and the other benefits of our phone application server to their customer self-service solutions will be cost-effective and trouble-free,” said Michael Codini, chief technology officer of VoiceObjects. “IVR applications that leverage VoiceObjects Server can offer per-caller personalization that is unmatched by any other voice software solution. Every organization using Aspect Customer Self Service should consider the advantages that VoiceObjects 6 provides, including per-caller personalization, an application execution environment, Web services support, and multimodal application support.”
Phone Application Server Advantages
• The ability to dynamically generate VoiceXML to create personalized dialogs with each caller at call-time, using information in an organization’s CRM or other databases. The resulting caller-specific conversations provide opportunities to up-sell and cross-sell and higher rates of customer satisfaction and service adoption.:
• An application execution environment that supports remote management and monitoring of multimodal applications, online application maintenance for instant changes or rollbacks, and guaranteed high availability.
• Web services support for easy integration between an organization’s phone-based self-service assets and its CRM, ERP, and other IT assets in service-oriented architecture (SOA) environments, drastically reducing development time and cost.
• Support for multimodal phone applications that may include voice, video, graphics and text interfaces, allowing user-friendly interactive applications that are unmatched in the phone-based self-service industry.
About VoiceObjects
VoiceObjects is the phone application server company. VoiceObjects works with carriers and enterprises around the world to deliver a personalized customer service experience to more than 500 million callers every year. VoiceObjects Server, the company's flagship product, supports phone-based applications that use VoiceXML (VXML) at more than fifty leading companies, including Adobe, T-Mobile, and Volkswagen Financial Services. VoiceObjects is privately held and headquartered in San Mateo, Calif. For more information, please contact (650) 288-0299 or visit www.voiceobjects.com.
