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Companies are beginning to see the technology as an essential part of customer service strategy.
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Beatriz Infante, VoiceObjects CEO, talks with Rich Tehrani, TMCNet President and Editor-in-Chief, about leveraging phone self-service solutions to personalize and enhance the user experience.
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VoiceObjects announced today that it will release an updated edition of its phone application server software suite, VoiceObjects 7.2. |
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German financial services arm has achieved 90 per cent customer satisfaction rates after the introduction of new personalised, automated self-service technology. |
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Communications Solutions 2006 Product of the Year Award Winners Announced
Each year Communications Solutions magazine bestows Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Products or service winners have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them
April 30, 2007 |
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Have Your Cake and Analyze It Too
Enterprises have access to a phone application server suite that was built from the ground up with analytics capabilities rather than adding them on as an afterthought.
April 25, 2007
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VoiceObjects: Phone App Servers for SAP
In a sign that a phone application server may be the next big trend in the enterprise build-outs, SAP is integrating VoiceObjects Technology phone server technology into SAP NetWeaver. The move will enable users to use phones to access and update SAP applications. IDN speaks with VoiceObjects CTO about the SAP partnership, and trends for voice and phone apps in the enterprise.
April 13, 2007
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The First Annual IMS Leadership Awards were established to recognize products or services which made outstanding achievements in the growing IMS market. Companies recognized made major contributions in the advancement of the IMS industry.
April 12, 2007
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VoiceObjects and SAP: Over the Phone
Weaving speech-enabled apps into enterprise processes represents a transcendence of the contact center that will create more growth opportunities.
March 15, 2007
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VoiceObjects Jumps in the Middle
A middleware platform gains a voice for its applications
March 14, 2007
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David Needle interviews Beatriz Infante, CEO, VoiceObjects about VoiceObject’s plans to spawn the next generation of phone services.
March 9, 2007
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Voice-Based Application Development
Jon Erickson interviews Michael Codini, CTO of VoiceObjects. Mr. Codini discuss what's unique and what's familiar about building phone- or voice-based application software.
February 8, 2007
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VoiceObjects opens phone app server API
October 16, 2006
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VoiceObjects opens its ears wider to personalization
July 18, 2006
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VoiceObjects gets $10.8 million
July 18, 2006
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