VoiceObjects Phone Application Server |
| Target group: |
Anyone interested in state-of-the-art phone applications will benefit from this overview of how to use VoiceObjects Server to deploy and manage phone self-service applications. |
| Content: |
This course introduces the most advanced phone application server framework available on the market today. Through many hands-on, practical and interactive exercises, participants get a thorough understanding of the advantages of the VoiceObjects architecture and components. Using VoiceObjects Desktop and a basic set of our object-based dialog building blocks, participants develop and manage a phone application. Several demos — including VoiceObjects Analyzer and text or video-based phone applications — complete the overview about VoiceObjects-based service execution and management. |
| Duration: |
2 days |
| Prerequisites: |
No previous technical experience is required. |
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Development of Voice Applications for VoiceObjects Server |
| Target group: |
Consultants, application developers (voice / video), system integrators. This course qualifies you to apply for a VoiceObjects Certified Application Developer (Voice) certification. |
| Content: |
This course is a more technical continuation of the training from VoiceObjects Phone Application Server. During intensive, hands-on exercises, many different dialog objects are introduced and added to an expanding, increasingly complex application. The course agenda includes a broad scope of special sessions, including but not limited to sessions addressing grammar and audio resources, back-end integration, and application testing and user management on VoiceObjects Server. |
| Duration: |
3 days |
| Prerequisites: |
Experience from VoiceObjects Phone Application Server is required. Programming experience and basic technical knowledge is recommended, but not required. |
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Development of Text and Mobile Web Applications for VoiceObjects Server |
| Target group: |
Consultants, application developers (USSD / mobile web), system integrators. |
| Content: |
During this course, participants learn how to use VoiceObjects Server to create and deploy text-based applications for the additional phone channels USSD and/or mobile web. While the user interface is quite straightforward compared to the voice or video channel, many features and development techniques can be leveraged for text-based channels. Finally, participants learn best practices for multiple-channel application management based on VoiceObjects. |
| Duration: |
1 days |
| Prerequisites: |
Experience from VoiceObjects Phone Application Server is required. Basic knowledge of HTML is recommended, but not required. |
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VoiceObjects Best Practices |
| Target group: |
Consultants, application developers, system integrators. |
| Content: |
As an extension of Development of Voice Applications for VoiceObjects Server, this course covers more advanced dialog objects (such as List, Collection, and Plug-In) in greater detail, and participants engage in additional practical exercises. The course also focuses on special topics, including but not limited to CTI and media platform integration, and offers a host of best practices and tips from which participants can immediately benefit in their company’s VoiceObjects environment. |
| Duration: |
3 days |
| Prerequisites: |
Development of Voice Applications for VoiceObjects Server is required. |
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Infostore and VoiceObjects Analyzer |
| Target group: |
Consultants, application developers, system administrators, business analysts. |
| Content: |
This course teaches participants how to use Infostore and VoiceObjects Analyzer, powerful, real-time data collecting, reporting and analysis solutions. The first training day provides a solid introduction to Infostore, the system logging repository of VoiceObjects Server. Instruction includes an explanation of the Infostore data model at all levels, from call data to module data to input states and recordings. You’ll also learn how to import and integrate external data from sources such as custom logging or CRM systems.
During the second training day, you’ll learn how to analyze these data and how to produce reports using Analyzer. Instruction includes an introduction to Analyzer standard reports, as well as to customization and creation of your own individual reports when you use the underlying business intelligence tool.
Infostore can also be attended as a one-day stand-alone course, but is required before attending the Analyzer day. |
| Duration: |
2 days (or 1 day for Infostore only) |
| Prerequisites: |
VoiceObjects Phone Application Server is required. Experience with the respective business intelligence tool is expected during the second training day. |
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Installation and Maintenance of VoiceObjects |
| Target group: |
Consultants, system administrators, technical support. This course qualifies you to apply for a VoiceObjects Certified System Administrator certification. |
| Content: |
This course explains all administrative and operational aspects of VoiceObjects, including sizing, installation and configuration of VoiceObjects Server, cluster management and basic support processes. Demos and practical, hands-on exercises address VoiceObjects Installer, administration using the Control Center and troubleshooting techniques. |
| Duration: |
2 days |
| Prerequisites: |
VoiceObjects Phone Application Server is required. Development of Voice Applications for VoiceObjects Server is recommended, but not required. Basic knowledge in system and network administration is recommended, but not required. |
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Operation of VoiceObjects |
| Target group: |
Operational staff, system administrators. |
| Content: |
This course is for the operational staff that is responsible for ensuring a smooth and error-free operation of VoiceObjects Server, for troubleshooting and for providing first-level support. Whenever possible, the course emphasizes questions and issues experienced in the specific system environment and phone applications of the participants. |
| Duration: |
1 day (upon request) |
| Prerequisites: |
No previous experience is required. VoiceObjects Phone Application Server is recommended, but not required. |
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VoiceObjects XDK |
| Target group: |
Application developers, system integrators, third-party tool vendors. |
| Content: |
If you’d like to use your own develop-ment environment, but still leverage all VoiceObjects Server advantages, then find out in this course how to use the Web Services Interface to VoiceObjects Server as well as the XML Development Kit. Using VoiceObjects Desktop for Eclipse or your own Eclipse-based IDE, you’ll learn how to use XDK for development and deployment scenarios. |
| Duration: |
1 day (upon request) |
| Prerequisites: |
VoiceObjects Phone Application Server is required. Basic experience in programming and XML is required. |
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VoiceObjects Release Update |
| Target group: |
Anyone who wants to learn more about recently added or modified product features. |
| Content: |
This course provides an overview of all changes and enhancements associated with a major product release. The course is also available as a webcast if preferred. |
| Duration: |
1 day (upon request) |
| Prerequisites: |
VoiceObjects Phone Application Server for the previous major release is required. |
Phone User Interface Design for Voice Applications |
| Target group: |
Anyone interested in an overview of state-of-the-art user interface design for phone applications. |
| Content: |
During this practice-oriented training you’ll work on a sample project through all design phases. You’ll extend a voice application to cover tasks such as requirements analysis, dialog design and audio production. In addition, you’ll learn to transfer your voice application to other phone channels such as video, text or mobile web. |
| Duration: |
5 days (or 4 days on-site) |
| Prerequisites: |
VoiceObjects experience (VoiceObjects Phone Application Server) is recommended, but not required. |
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User Interface Design for Phone Channels |
| Target group: |
Anyone interested in an overview of state-of-the-art user interface design for phone applications. |
| Content: |
This course covers all phases of user interface design, from user requirements, dialog and prompt design, “hear&feel“ or “look&feel” definition through prompt design, audio and video production and usability testing. Participants learn about user interface design through a large number of examples, and gain experience with typical tasks and the essential methodologies for successful single-channel as well as multiple-channel applications. |
| Duration: |
1 day (upon request) |
| Prerequisites: |
No previous experience is required. |
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Phone User Interface Design for Text and Mobile Web Applications |
| Target group: |
Anyone interested in user interface design for text (USSD) or mobile web applications. |
| Content: |
This course focuses on the specific design strategies required for the text-based phone channels USSD and mobile web. It elaborates the differences when compared to voice user interface design as well as to classical web design. Participants will design the channel-specific interfaces for a sample application. |
| Duration: |
1 day |
| Prerequisites: |
No previous experience is required. |
