NEW YORK, SPEECHTEK, Aug. 8, 2006 – VoiceObjects, the phone application server company, today announced the results of a recent customer satisfaction survey that solicited the opinions of more than 10,000 users of phone-based self-service applications. Seventy-seven percent of respondents indicated that, compared to phone applications they had previously used, they would prefer to interact with personalized phone applications that retain and use data from callers’ previous interactions or present callers with personalized menu choices. The survey was sponsored by VoiceObjects and was administered by Zoomerang, a worldwide leader in customer satisfaction surveys.

The survey also revealed that 92% of respondents have felt frustrated when interacting with an automated phone system and that the most common response to this frustration is to exit an automated phone application by choosing an option to speak with a live agent or to simply hang up. Sixty-two percent of the respondents also reported bypassing automated phone applications more than half of the time, and more than half of the respondents were frustrated by automated phone applications that didn’t offer a menu choice appropriate to their needs. Notwithstanding this dissatisfaction, 69% of respondents would prefer to interact with an automated phone application than with a call center agent in a foreign country.

“Today, the vast majority of phone applications do not provide the personalized caller experience that customers say they prefer – probably because of the tremendous complexity traditionally involved in creating and deploying personalized applications,” said Beatriz Infante, president and chief executive officer of VoiceObjects. “Our recently released VoiceObjects Server enables organizations to quickly and easily deploy and maintain personalized phone applications, turning phone-based self-service from a customer service liability into a customer service asset.”

VoiceObjects Server is a phone application server, which dynamically generates personalized dialogs with each caller at call-time using information contained in an organization’s CRM, BI or other databases. The resulting caller-specific conversations provide opportunities to up-sell and cross-sell and higher rates of customer satisfaction and service adoption. In addition, VoiceObjects Server provides support for multimodal phone applications that may include voice, video, graphics and text interfaces, allowing user-friendly interactive applications that are unmatched in the phone-based self-service industry.

VoiceObjects will be demonstrating VoiceObjects Server at SpeechTEK 2006 from August 7-10 in booths 800 & 801.

About VoiceObjects
VoiceObjects is the phone application server company. VoiceObjects works with carriers and enterprises around the world to deliver a personalized customer service experience to more than 500 million callers every year. VoiceObjects Server, the company’s flagship product, supports phone-based applications at more than fifty leading companies, including Adobe, T-Mobile and Volkswagen Financial Services. VoiceObjects is privately held and headquartered in San Mateo, Calif. For more information, please contact (650) 288-0299 or visit www.voiceobjects.com.