SAN MATEO, Calif., July 18, 2006 – VoiceObjects, Inc. announced today that Deutsche Telekom’s broadband and fixed network business unit, T-Com, has deployed an 800-port voice portal for T-Com customers. The voice portal was deployed on Voice Web Portal, the T-Com managed services environment that is powered by VoiceObjects’ flagship product, VoiceObjects Server. The voice portal intelligently routes customer calls to appropriate call center agents and provides other customer service functions, such as DSL availability screening. Currently, T-Com’s voice portal serves up to 200,000 calls per day, and efforts are already underway to expand the system to serve as many as 1,500 concurrent calls and up to 300,000 calls per day.

VoiceObjects enables T-Com to create, test, and deploy phone applications rapidly and easily, and VoiceObjects’ phone application execution environment enables T-Com’s phone applications to be easily administered, analyzed, and optimized. VoiceObjects Server’s hot (re)deployment and instant rollback capabilities will make it easy for T-Com to implement these enhancements and to systematically follow a voice portal strategy roadmap. VoiceObjects Server also provides T-Com with server cluster management, load balancing, guaranteed high availability, and similar functionality.

T-Com also used VoiceObjects’ Analyzer’s drill-down analytics to improve the voice portal’s call flows, resulting in increased customer satisfaction.

“VoiceObjects’ Server and Analyzer are a powerful combination in sophisticated deployments like the one at T-Com,” said Michael Codini, chief technology officer, VoiceObjects. “Analyzer’s drill-down analytics enables organizations to optimize and enhance their applications continually, and VoiceObjects Server’s application execution environment enables on-the-fly changes to live applications without re-compiling or re-launching. This capability is unique in the marketplace and is the key to driving customer adoption and increasing customer satisfaction, for both carriers and enterprises.”

Quantifiable Business Benefits

The VoiceObjects-powered system has significantly reduced the number of customer calls that are routed to the wrong agent, creating substantial savings. Since its deployment, the voice portal has routed 95% of incoming customer calls to the appropriate agent on the first try, freeing agents to serve customers and increasing customer satisfaction. Also, the number of prank calls has decreased by approximately 75%, resulting in further savings. Finally, VoiceObjects’ productized media platform drivers have enabled T-Com to leverage its existing Genesys CTI and call routing software and its Nuance ASR software, which has also resulted in significant cost savings.

About VoiceObjects
VoiceObjects is the phone application server company. VoiceObjects works with carriers and enterprises around the world to deliver a personalized customer service experience to more than 500 million callers every year. VoiceObjects Server, the company’s flagship product, supports phone-based applications at more than fifty leading companies, including Adobe, T-Mobile and Volkswagen Financial Services. VoiceObjects is privately held and headquartered in San Mateo, Calif. For more information, please contact (650) 288-0299 or visit www.voiceobjects.com.