VoiceObjects Factory 2.7 with new functionalities for even better quality and user-friendliness in voice-activated telephone services

Bergisch Gladbach: In VoiceObjects Factory 2.7, VoiceObjects AG presents the latest version of the world’s leading Voice Application Management System (VAMS). The standards-compliant software (VoiceXML and SALT) simplifies and accelerates the development and implementation of dynamic voice and DTMF applications and provides functions for their maintenance and upgrading. Higher quality telephone services with an exceptional standard of user acceptance can now be provided and operated, both smoothly and cost-effectively, even for large call volumes. VoiceObjects Factory 2.7 adds numerous functionalities for the creation and administration of voice applications, and also supports voice platforms from all leading providers.

This new version of VoiceObjects Factory provides an enormous range of functionality at both server and dialog level. New reporting functions allow data captured at the application level to be analyzed using standard reporting tools. This information can then be used for fine-tuning the dialogs. In this way, applications can be tailored to the requirements of the caller, and for marketing purposes.

VoiceObjects Factory 2.7 also provides flexible audio formatting functions to control the spoken output of dynamic data content (for example from customer databases).

Developers of voice applications can also look forward to new functionality in VoiceObjects, simplifying their routine tasks. For instance, there are now built-in program components for essential functions like “End Dialog”, “Error Handling” and “Text to Grammar]”.

Dual Tone Multi Frequency, enabling keypad input on touch-tone telephones.

Grammars are rules that are used by speech recognition systems. Context-free grammars are used with dialog systems, and can also define semantic interpretation.