Next-generation voice services for different industries
Cologne, Germany, March 10, 2004: VoiceObjects AG is showing its VoiceObjects Factory product on several booths at the CeBIT trade show in Hannover. VoiceObjects, supplier of the world’s leading voice application management system (VAMS), is showing the wide-ranging possibilities of today’s voice-driven systems. Using actual examples, VoiceObjects experts demonstrate the advantages of server-based, managed systems for developing, integrating, and operating high-end voice applications across all types of telephony services. Enterprises can maximize customer contact automation, and at the same time deliver higher-quality customer services than conventional voice services allow, while still cutting costs significantly. The VoiceObjects Factory VAMS is designed to run larger applications for several thousand simultaneous callers efficiently and smoothly, and it allows voice portals and a wide variety of services for a broad base of users.
The main IBM booth (booth 4g2/5d2) in Hall 1 presents the telephone banking portal deployed by Postbank, Germany's largest retail bank. This solution, implemented with VoiceObjects Factory, shows how telephone self-service can simultaneously increase the efficiency and the quality of customer contact. This example proves that scalability, cost-effectiveness and customer satisfaction are no longer incompatible.
At booth A01 in Hall 26, T-Com is displaying its new Voice Web Portal, a unique service offering. T-Com now provides ready-to-use voice applications as managed services for rent. Using VoiceObjects Factory, the Voice Web Portal allows companies to expand their e-business by adding voice as a communication channel to provide customer self-service over the telephone – without having to invest in specialist infrastructure or staff.
At net-Mobile AG booth in Hall 12, booth C50, VoiceObjects is showing off another new application: voice-driven infotainment portals for mobile phone customers. These portals provide mobile access to up-to-date, useful and entertaining information wherever the caller may be. This presentation features T-Mobile’s new "InfoTalk" portal.
net-Mobile and VoiceObjects have formed the Voice-ASP consortium to offer off-the-shelf mobile phone portals, including full support (from design and implementation, right through to billing) for mobile carriers and other enterprises. This allows to offer goods or services such as infotainment content, ring tones, or cell phone logos via a voice-driven portal.
With Comverse in Hall 27, booth A42, VoiceObjects experts are revealing the details of high-end voice application success: based on multiple examples of real applications, VoiceObjects AG explains the advantages of a voice application management system (VAMS) such as VoiceObjects Factory.
