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TechTalk
Introducing VoiceObjects 7: Personalized Phone Self-Service

The latest version of our award-winning software supports more phone channels than ever and makes deploying and analyzing your self-service phone portal world’s easier. Highlights include:

  • VoiceObjects Analyzer release rated best self-service phone analytics by leading industry analyst firm Opus Research
  • Multiple phone channel support for voice, video, text and mobile Web using markup languages and standards such as VoiceXML, HTML and USSD
  • New Desktop for Eclipse development environment for individuals and teams
Alliance News
Alliances Deliver New Phone Self-Service Solutions

VoiceObjects has powerful alliances with key industry leaders to deliver comprehensive phone self-service solutions. SAP is now shipping VoiceObjects as part of SAP NetWeaver Voice. Customers can purchase VoiceObjects from Nortel anywhere around the globe. And VoiceObjects is now compatible with IVRs from Nortel, Avaya, Aspect, and Oracle.
Trends
Making Self-Service More Personal

As a new mobile generation drives consumer culture and trends, the impact on companies could not be clearer. Businesses that want to reach customers cost-effectively must communicate more and more on their customers’ terms: 1:1 personalization, convenience, speed, high availability.

Consequently, businesses are fast replacing their traditional IVR systems with newer standards-based Web-centric platforms that can fulfill the promise of personalized self-service delivered through voice, video, text and mobile Web-based channels. VoiceObjects liberates companies and their callers from one-size-fits-all IVRs. Find out more.