VoiceObjects Analyzer allows instant analysis to meet the needs of users in different roles in the organization.
- Business analysts and marketing analysts
- Application designers and developers
- System administrators
Business Analysts and Marketing Specialists:
- How many unique callers do you have?
- How many callers call repeatedly? How often do they call?
- How much time (on average / minimum / maximum) do callers spend in your application?
- How are they moving through the applications? What are the callers’ major navigation patterns?
- Are callers able to complete business tasks?
- Is personalization helping customers use the application?
VoiceObjects Analyzer with CRM integrated data provides answers to these question
- Which customer groups prefer which persona?
- Are there regions with sub-average recognition performance?
- Do transaction completion rates depend on age or customer status?
- Do different customer groups use the application differently?
- Which percentage of targeted customer segment is actually reaching the up-sell offer within the navigation path?
Dialog Designers and Developers:
- Are there daily/monthly trends in the use of your application?
- How many of your sessions result in an error?
- What are your most actively used services?
- Which prompts lead to an unusually high rate of No Input / No Match events?
- What is the customer saying? Utterances by input states?
- Do you need early drop off analysis?
- How are they exiting the application?
Administrators and System Operators:
- What is the (average/minimum/maximum) workload of your servers?
- What are the peak workloads and when do they occur?
- At what time will maintenance system downtime have minimum impact?
- Is the current number of ports sufficient? Are the servers properly sized?
- Is the load on your cluster evenly balanced?
- What is the percentage of aborted and rejected sessions?
