Phone Application Server Analyzer from VoiceObjects

For Marketing and
CRM Analysts
For Marketing and CRM Analysts

How can you identify frequent user selections and user profiles to optimize personalization?

For Developers and Designers

Migrating from a DTMF-only application and need insight into the performance of the
recognition engine?

For System Administrators

Interested in long-term usage trends of your services?

Out-of-the-box Reporting and Analysis

VoiceObjects includes over 50 out-of-the-box reports providing real-time information for business analysts, developers and system administrators. The sample list below is based on the VoiceObjects Analyzer for Cognos offering grouped into three main categories of reports based on user roles and responsibilities.

Business and Caller Analysis

The reports in the Business and Caller Analysis category provide business and marketing staff with information about the success of selected business tasks or transactions, the popularity of applications, or how well applications are meeting caller needs.

Business Task Completion Rates
Business Task Completion Count
Business Task Session Analysis
Caller Frequency Per Time
Caller Loyalty (One-time vs. regular callers)
Channel Use Trend Analysis
Dialog Depth Over Time
Dominant Path Analysis
Early Drop-Off Analysis
Layer Usage Overview
Popular Module Sequences
Module Set Popularity in a Single Session
Session Details By Caller
Subsequence Analysis (Start – End) / (Start) / (End)
Top 20 Callers

Application Development and Tuning

The reports in the Application Development and Tuning category enable application designers to understand the use of selected application modules or services, the average time that callers spend within the application and trends in interactive dialogs.

Average Number of Sessions Per Day by Channel
Caller Exit Type by Menu Input State
Caller Exits by Application Module
Dialog Language Use
Dialog Language Trend
DTMF Fallback Analysis
Event Distribution
Events by Day
Exit Type Distribution
Exit Types Trend
Input State Frequency
Menu Navigation Analysis
Module Analysis
Recognition Quality
Recordings by Input State with Drill Down to Listen
Service Analysis Frequency and Duration
Service Chain Session Analysis
Service Deployment History
Session Duration Benchmark
Session Input State Analysis
Transition Types
Utterance Analysis (Voice, DTMF, Text input complexity)
Utterance Type by Input States
Voice vs. DTMF Input Success Comparison

Administration and Maintenance

The reports in the Administration and Maintenance category are primarily focused on information required to administer phone self-service environments. Reports identify traffic peaks and troughs, the popularity of services, the average usage, caller throughput and other useful data.