Product Summary

  • Real-time analysis with no load or transform steps
  • Leverage investments in existing business intelligence tools and reporting
  • Out-of-the-box reporting
  • Business task, dominant path, personalization analysis
  • Administration, maintenance, tuning analysis
  • Customized dialog analysis

 

For Marketing and
CRM Analysts
For Marketing and CRM Analysts
How frequently are your customers calling into the voice portal?

 

For Developers and Designers
For Developers and Designers
Need to monitor and control the recognition quality down to a single input state?

 

For System Administrators
For System Administrators
Server statistics identify trends in aborted or rejected sessions.

 

VoiceObjects Analysis Features and Benefits

VoiceObjects Analyzer is an option of VoiceObjects Server.

Key Features

  • Standard reports for designers, developers, administrators and business users
  • Call stream, business task tracking and caller behavior analysis
  • Application and system usage reports
  • Detailed data and analysis to improve application quality
  • Extensible database schema
  • Joins with CRM, ERP or other customer databases
  • Reports linked with application module to flag inputs or other attributes
  • Data sampling for controlling amount of information logged into Infostore
  • Leverages standard business intelligence functionalities of common BI tools
  • Works with Business Objects, MicroStrategy and Cognos

Benefits

  • Real-time analysis enabled without requiring additional load or transformation steps. Feedback is provided in the service creation environment for application improvement. Changes in the application are automatically reflected in Infostore and in the reports for up-to-date analysis.
  • Extensible data model provides connection to different data sets with custom data from CRM, CTI, IVR, ASR or legacy systems combined with session statistics for enriched analysis and call center optimization.
  • Over fifty pre-defined and custom reports for specific user groups to suit their business, application development and tuning or operational needs. Leverages investments in and the analytical capabilities of best-of-breed business intelligence and reporting tools.*

* VoiceObjects Analyzer is available for direct integration with Business Objects, MicroStrategy and Cognos. For integration with other business intelligence vendors, please contact your local VoiceObjects sales representative.

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