VoiceObjects addresses rapid growth of Eastern European contact center market through new reseller agreement with Russian OpenCom
Bergisch Gladbach and Moscow, January 27, 2009 - VoiceObjects, a subsidiary of Voxeo and the leading provider of unified self-service solutions, today announced a value added reseller agreement with OpenCom, a leading provider of customized speech applications using voice technologies for voice call routing, self-service applications and personalization. Under this agreement, the two companies will address the exceptional annual growth rates of call center services and solutions within the Eastern European regions.
By leveraging the VoiceObjects VoiceXML-based phone application server software suite, OpenCom will now be able to address market needs, improving the adoption of voice self-service, assuring higher automation and driving cost savings. It enables organizations to personalize each caller’s experience, integrating phone-based self-service with comprehensive strategies and contributing to increased customer satisfaction and management of sophisticated phone applications. OpenCom speech applications are delivered as both hosted and on-premise managed services and can quickly be updated in response to business changes. Customers only pay for automated calls without the need for expensive infrastructure.
"The partnership with VoiceObjects allows us to create personalized phone self-service solutions that significantly increase self-service adoption and ensure high caller satisfaction," underlines Terentiev Kirill, CEO at OpenCom. "These aspects are key to serve the rapidly growing marketplace for call center services we currently see in Eastern Europe."
"The Eastern European region shows a huge boost in demand for contact center solutions due to strong near-shoring and outsourcing activities of European companies," comments Michael Codini, CTO and Managing Director VoiceObjects Germany GmbH. "But as the offshore model matures, improved quality of services, expertise, and local market knowledge are becoming as important as cost savings. This agreement will help us to exactly deliver on those requirements."
About OpenCom
Open Communications (OpenCom) provides a wide range of customized speech applications using voice technologies for voice call routing, self-service applications and personalization. OpenCom improves the adoption of voice self-service and assures higher automation and cost savings. OpenCom speech applications are delivered in both hosted and on-premise managed services and can quickly be updated in response to business changes. Customers only pay for automated calls and there is no need for expensive infrastructure. For more information please visit www.opencom.ru.
About VoiceObjects, a Voxeo Subsidiary
VoiceObjects is a leading provider of automated phone self-service application development, deployment and analytics solutions. By using VoiceObjects technology, organizations are able to enhance each user’s experience, integrate phone self-service into comprehensive customer service strategies and manage self-service applications residing on VoiceXML-based IVR platforms. VoiceObjects technology is used by global 500 enterprises and mobile carriers, including Adobe, Hershey’s, Postbank, T-Mobile, Vodafone, Volkswagen Financial Services and other leading companies worldwide. VoiceObjects is a wholly owned subsidiary of Voxeo Corporation, the world’s leading provider of standards-based voice application platforms and hosted services.
For more information, please visit www.VoiceObjects.com or www.voxeo.com.
