VoiceObjects Signs Value Added Reseller Agreement with UCMS Solutions to
Expand Business to Asia-Pacific Region
VoiceObjects to address Australia’s $10 billion call center service sector
SAN MATEO, Calif., October, 22. 2008 — VoiceObjects, Inc., the personalized phone self-service company, today announced a partnership with UCMS Solutions, a subsidiary of UCMS Group Limited (ASX: UMS), Australia’s leading vendor of contact center and enterprise solutions and services. With its broad customer base in the contact center market, UCMS Solutions manages and takes responsibility for integrating and supporting multi-vendor technologies that deliver a positive difference in the way customers interact with organizations. Under the value added reseller agreement, the two companies will combine their cross-industry voice offerings for customer self-service environments enabling Australia’s more than 4,000 call centers to improve their infrastructure and support services in order to operate more cost effectively.
Many organizations recognize that IVR speech self-service applications and voice portals offer a much higher level of customer service and potential cost savings. With this in mind, UCMS offers a wide range of advanced self-service solutions and services including consulting, design, natural language speech recognition (NLSR) application development, voice portals as well as voice verification, and voice biometrics.
By utilizing VoiceObjects advanced technology, UCMS has access to market-leading and cost-effective call center solutions allowing consumers to conduct routine tasks via personalized, automated phone applications. That gives call center agents more time to focus on delivering higher-value services to their customers and opens up resources to run sophisticated up-sell and cross-sell campaigns. This results in better customer impression, which in turn, leads to customer recommendations, customer retention and a higher return on campaign and project investments.
“We are very excited to integrate VoiceObjects’ advanced technology into our comprehensive call center infrastructure solutions portfolio,” comments Denice Pitt, CEO of UCMS Group. “Our clients will profit from products that are easy to implement, deploy and that are extremely user-friendly, while delivering an unmatched level of functionality. Based on our relationship with VoiceObjects, UCMS anticipates many opportunities in the growing number of large contact centers in the Asia-Pacific region.”
“Being the regional business hub for the Asia-Pacific region, the Australian call center industry has shown strong growth for the last few years,” says Michael Codini, CTO and Managing Director EMEA at VoiceObjects. “UCMS is well aligned with VoiceObjects products and company goals to give organizations with call centers the competitive edge for improved customer self-service.”
About VoiceObjects
VoiceObjects is redefining over-the-phone customer service for global enterprises and carriers. By delivering adaptive, cost-effective self-service phone portals, VoiceObjects enables organizations to personalize each caller’s experience, to integrate phone self-service into comprehensive customer experience strategies, and to manage the complexity of the world’s most sophisticated phone applications. VoiceObjects’ award-winning phone application server software is used by leading companies, including Adobe, T-Mobile, and Volkswagen Financial Services and provides personalized customer service experiences to more than 500 million callers each year. VoiceObjects is privately held and headquartered in San Mateo, Calif. For more information, please contact (650) 288-0299 or visit www.VoiceObjects.com
About UCMS Group
UCMS Group is an Australian contact centre and customer relations specialist, servicing some of the world’s largest organisations in the telecommunications, finance, transport and public sectors. UCMS helps its customers adopt best practice in customer engagement through award-winning people, processes and technology. Experienced teams support sales campaigns, in-bound customer enquiries and collection services while specialists deliver training and consultation for organisations running in-house customer support.
UCMS Group is committed to delivering high-quality contact centre operations that evolve with client requirements to enable unrivalled business responsiveness, promising the highest standard of service and support to its clients’ customers 24 hours a day.
For further information on UCMS Group, please visit http://www.ucms.com.au.
VoiceObjects Contact:
US
Bonnie Crater
+1 (650) 288 0313
EMEA
Sabine Winterkamp
+49 2204 845142
UCMS Contacts:
ANZ
Brooke Radich
Kinetics PR
+612 9212 3848
