VoiceObjects Expands its Value Added Reseller Network in EMEA
Italian CITEC Group signs agreement to offer
next generation personalized phone self-service
San Mateo, Calif, and Roma, Italy, October 07, 2008 — VoiceObjects, the personalized phone self-service company, today announced the addition of CITEC S.p.A to their EMEA channel partner network. CITEC is a leading expert in the conception and development of integrated voice, data and image systems in Italy. With a reputation for excellence in the contact center market, CITEC has deployed numerous large-scale telecommunication projects at leading companies, including Telecom Italia, Wind, Vodafone and Albacom. The VAR partner agreement supports VoiceObjects’ strategy to further expand its footprint of cross-industry voice offerings for phone self-service environments within the EMEA region. Recently, VoiceObjects added new Premier channel partners, including Datapoint, NG-Solution and Materna.
By using also VoiceObjects for next generation IVR and contact center platforms, CITEC will be able to deliver market-leading and cost-effective personalized phone self-service solutions to companies of any size. VoiceObjects-powered solutions offer consumers a personalized experience for conducting routine tasks, using automated phone applications. Additionally, it will free up call center agent resources, enabling them to concentrate on delivering higher-value customer services and focusing on cross-sell and up-sell opportunities. CITEC now has access to a standards-based multi-channel solution that runs on any VoiceXML platform, allowing its customers to easily upgrade or even migrate without the need to rewrite a single line of code.
“We are very excited about the synergy of this VAR partnership. This agreement allows us to continue to support our core customer base with leading edge communications systems and computerized solutions while also providing them with personalized phone self-service solutions,” comments Fabio Salomone, Operational Marketing Director at CITEC. “VoiceObjects is an excellent addition to our portfolio of products and services that will complement our existing services and we expect our customers will respond positively as well.”
“With VoiceObjects VoiceXML-based phone application server software suite, CITEC will be able to deliver self-service phone solutions that enable organizations to personalize each caller’s experience, improve the user experience and reduce the complexity of managing sophisticated phone portals,” said Michael Codini, CTO and Managing Director EMEA, VoiceObjects. “This partnership ensures that businesses can take advantage of our leading software solutions and services.”
With the standards-based solutions from VoiceObjects in conjunction with CITEC’s deep domain expertise in delivering a full range of technologies required for creating the ultimate speech-interaction, companies will profit from efficiently designed personalized customer self-services, optimizing the caller’s overall experience in order to significantly increase customer retention.
About VoiceObjects
VoiceObjects is redefining automated phone-based customer service for global 500 enterprises and mobile carriers. By delivering personalized self-service solutions, VoiceObjects enables organizations to enhance each user experience, integrate phone self-service into comprehensive customer service strategies and manage phone self-service applications residing on VoiceXML-based IVR platforms. VoiceObjects is used by leading companies including Adobe, Hershey’s, T-Mobile, Vodafone and Volkswagen Financial Services, providing personalized customer service experiences to more than 500 million callers each year. VoiceObjects is privately held and headquartered in San Mateo, CA. For more information visit www.VoiceObjects.com
About CITEC
CITEC S.p.A., Compagnia Internazionale di Tecniche di Elaborazione e Computers, is operating since 1977 in the field of systems engineering. The Company is specialised in the ideation and the development of integrated voice, data and image systems and proposes competitive and favorable solutions for customers of different categories and size. CITEC continually invests in the formation of its human resources, so as to be ready to answer timely and creatively to market requirements. With more than 30 years experience behind it, CITEC is a company flexible and attentive to market indications enabling it to design and realize tailored hardware and software to specific customer requirements. Contact Centre technologies, CRM systems, intelligent telecommunication network infrastructure and innovative handled terminals are the products offered, that CITEC has promoted with success during the last recent years. For more information, visit www.gruppocitec.com.
Media Contacts
VoiceObjects
Europe
Sabine Winterkamp
+49 (0)2204 / 845-142
Citec:
Fabio Salomone
Phone +39 06 523021
f.salomone@citec.it
