VoiceObjects Establishes Partnership with Datapoint to Leverage Voice-XML in Delivering Personalized Phone Self-Service Solutions
San Mateo, Calif. and Madrid, Spain, May 19, 2008 - VoiceObjects Inc., the personalized phone self-service company, today announced a partnership with Datapoint a leading provider of optimization and performance improvement solutions for contact centers. Under the agreement, the two companies will expand and improve process automation solutions for customer service applications.
By leveraging the VoiceObjects VoiceXML-based phone application server, Datapoint will be able to quickly, and efficiently deliver self-service phone solutions that enable organizations to personalize each caller’s experience, integrate phone self-service into comprehensive strategies for improving the customer experience and manage the complexity of sophisticated phone applications.
Using VoiceObjects, Datapoint will reduce the time to market for while establishing platform independence for its customers. In addition to developing new self-service solutions, the partnership also eases ongoing support and management of the applications.
“This partnership with VoiceObjects allows us to create personalized phone self-service solutions which significantly increase self-service adoption and ensure best caller satisfaction.” said Enrique Hermoso, Sales Director at Datapoint Ibérica. “And we can deliver more convenient solutions to our customers which lowers the total cost of ownership of these applications.”
“This integration with the Datapoint brings affordable, personalized phone self-service to a new group of enterprises and carriers,” said VoiceObjects CTO Michael Codini. “And with Datapoints and VoiceObjects’ support for open standards like VoiceXML, companies have unprecedented flexibility for developing personalized phone self-service applications.”
About Datapoint
Datapoint is headquartered in the UK with offices in Spain, Ireland, France, Germany, the Netherlands and Italy. The company is a systems integrator for enterprise and call centre communications covering all related infrastructure and applications. Datapoint's customer base extends to 41 countries including responsibility for supporting 5,000 sites for businesses in finance, telecommunication and services.
About VoiceObjects
VoiceObjects is redefining automated phone-based customer service for global 500 enterprises and mobile carriers. By delivering personalized self-service solutions, VoiceObjects enables organizations to enhance each caller experience, integrate phone self-service into comprehensive customer service strategies and manage even the world´s most complex phone self-service applications residing on VoiceXML-based IVR platforms. VoiceObjects is used by leading companies including Adobe, Hershey’s, T-Mobile, Vodafone and Volkswagen Financial Services, providing personalized customer service experiences to more than 500 million callers each year. VoiceObjects is privately held and headquartered in San Mateo, CA. For more information visit www.VoiceObjects.com.
Media Contact:
VoiceObjects - U.S.
Kelly Cytron
+1 415 271 3638
Email: kcytron@voiceobjects.com
VoiceObjects - Europe
Sabine Winterkamp
+49 (0)2204 / 845-142
Email: swinterkamp@voiceobjects.com
Datapoint
Enrique Hermoso
Phone: +34 91 734 1011
Email: solutions_es@datapoint.com
