D+S solutions Selects VoiceObjects for Telco Portal Suite
Leading Customer Service Solutions Provider to Complement Custom Offerings with Modular, Productized Customer Service Software
COLOGNE, GERMANY and SAN MATEO, CALIF., Jul. 24, 2007 – D+S solutions, Germany’s leading provider of customer service solutions, and VoiceObjects, the leading provider of adaptive self-service phone portals, today announced that D+S solutions has introduced Telco Portal Suite, an innovative product that incorporates VoiceObjects’ phone application server software. Telco Portal Suite provides modular, automated services, such as authentication, product activation, account information, location-based services, and even FAQ services, over the phone. The new product enables carriers, service providers, cable companies, and others to offer world-class customer support in their customer service centers, complementing live-agent support with automated customer self-service. The Telco Portal Suite application is delivered as a hosted service and is priced on a pay-per-use basis.
“As VoiceObjects’ first managed service provider customer, D+S solutions has used VoiceObjects’ phone application server software in many custom voice portal projects,” said Beatriz Infante, president and chief executive officer, VoiceObjects. “With Telco Portal Suite, D+S solutions has productized their offering, using VoiceObjects technology to enable sophisticated, carrier-grade deployments of over-the-phone self-service applications that are easier to maintain, inexpensive to deploy, and personalized to each caller.”
“The Telco Portal Suite marks the extension of D+S solutions’ VoiceObjects-powered offerings from customized to productized solutions. The modular product provides our customers fast, easy, and cost-efficient access to best-of-breed voice portal infrastructure and applications,” said Christian Pereira, general manager, D+S solutions. “Utilizing SOA and SIP, our prefabricated modules can be easily integrated into the existing infrastructure of our customers. Combining hosted infrastructure, award-winning applications, and easy integration, our offering is clearly unique.”
More than forty customers already use VoiceObjects-powered voice portals from D+S solutions. Customers include Swisscom, 1&1 internet (United Internet group), and Volksfuersorge (Generali group). D+S solutions recently announced that the VoiceObjects-powered Telco Portal Suite received the Voice Idol Award for “Best Voice Application in EMEA” at the Genesys G-Force user conference in London.
About D+S solutions
D+S solutions makes customer service efficient and effective. D+S solutions is Germany’s leading solutions provider for customer service operations. D+S solutions serves as one-stop-source, offering a complete portfolio of consulting, development and integration services, sector specific solutions and outsourced operations. D+S solutions is part of the D+S Europe group, one of the leading providers for integrated customer management services with more than 5,500 employees. D+S europe AG is listed on the German stock exchange. D+S europe AG is listed on the German stock exchange. For more information, please visit www.dssolutions.eu.
About VoiceObjects
VoiceObjects is redefining over-the-phone customer service for global enterprises and carriers. By delivering adaptive, cost-effective self-service phone portals, VoiceObjects enables organizations to personalize each caller’s experience, to integrate phone self-service into comprehensive customer experience strategies, and to manage the complexity of the world’s most sophisticated phone applications. VoiceObjects’ award-winning phone application server software is used by leading companies, including Adobe, T-Mobile, and Volkswagen Financial Services and provides personalized customer service experiences to more than 500 million callers each year. VoiceObjects is privately held and headquartered in San Mateo, Calif. For more information, please contact (650) 288-0299 or visit www.voiceobjects.com.
For media inquiries, please contact:
Christian Danella
Prequent, Inc. (for VoiceObjects)
christian@prequent.com
+1-408-275-6488 office
+1-415-350-4830 mobile
Contact: D+S europe AG
Thiess Johannssen
Director Corporate Communications & Marketing
Kapstadtring 10
22297 Hamburg
Telefon +49 (40) 4114-1400
t.johannssen@dseurope.ag
