Kabel BW selected Excelsis Voice Portal based on VoiceObjects 7
Excelsis Signs One of Europe’s Biggest Cable Network Providers
BERGISCH GLADBACH, Germany and STUTTGART, Germany – June 25, 2007 – VoiceObjects, the leading provider of adaptive self-service voice portals, and EXCELSIS Business Technology AG, a leading provider of speech portals and voice solutions, today announced that Kabel Baden-Württemberg (Kabel BW) chose Excelsis to deliver voice-driven service portals. Excelsis won the bidding for the Kabel BW project. Kabel BW has more than 2.3 million customers, offers “Triple-Play” service that includes cable TV, broadband Internet, and telephone, and is one of the cable network providers in Germany and throughout Europe.
“We are very excited about this important customer win. Kabel BW is another important Exclesis customer in the television and media segment,” explained Excelsis’ Chairman Christian Sauter. The Excelsis software is already in use in many well-known television and media companies, including the digital television market leader in Switzerland, Cablecom, the biggest cable network provider in Germany, Kabel Deutschland, located in Unterföhring, 9live, Germany’s first quiz channel, and DRS, a radio station in Switzerland.
Using the Excelsis software, companies are able to deliver voice-driven customer service, which improves their services and reduces cost at the same time. “Our software covers the whole spectrum of innovative voice automation. With the deployment of our best-in-class development and server software, which is based on patented technology we licence from VoiceObjects, we can provide automated service to our customers that wouldn’t have been possible a short time ago,” said Sauter.
“We’re delighted to work with Excelsis to provide our phone application server technology as the software infrastructure for this exciting project with Kabel BW,” said Beatriz Infante, president and chief executive officer, VoiceObjects.
About EXCELSIS
Across the globe, EXCELSIS is one of the leading suppliers of standard application software for speech systems. By using this software, companies from all sorts of sectors can automate their call centers. Furthermore, EXCELSIS offers software especially for the sectors of banking, digital TV, transport, utilities, and trade as well as intersectional software for information systems, customer management and help desk automation. Companies from all sectors use EXCELSIS' software, thus lowering their costs and improving their service. 9Live, Cablecom, Deutsche Telekom, EnBW, Medion, Orange, Siemens, Swisscom, UBS and Vattenfall to name but a few examples are all customers.
EXCELSIS has partnerships with globally important technology suppliers and employs over 100 staff in Berlin, Berne, Luxembourg, Singapore, Stuttgart, Sydney and Zurich.
www.excelsisnet.com
About VoiceObjects
VoiceObjects is redefining over-the-phone customer service for global enterprises and carriers. By delivering adaptive, cost-effective, self-service phone portals, VoiceObjects enables organizations to personalize each caller’s experience, to integrate phone self-service into comprehensive customer experience strategies, and to manage the complexity of the world’s most sophisticated phone applications. VoiceObjects’ award-winning phone application server software is used by leading companies, including Adobe, T-Mobile, and Volkswagen Financial Services, and provides personalized customer service experiences to more than 500 million callers each year. VoiceObjects is privately held and headquartered in San Mateo, Calif. For more information, please visit www.voiceobjects.com.
