Excelsis Selects VoiceObjects for Industry-Specific Voice Solutions
VoiceObjects and Excelsis Sign OEM Agreement
BERGISCH GLADBACH, Germany and STUTTGART, Germany – June 5, 2007 — VoiceObjects, a leading supplier of phone application servers for personalized self-service phone applications, and Excelsis, a leading provider of speech portals and voice solutions, announced today that they have signed an extensive OEM agreement. Excelsis will use VoiceObjects technology as its primary development and operating platform to leverage Excelsis’ industry-specific voice offerings. Excelsis enjoys a proven track record of voice solutions for financial services companies, government, transportation companies, public utilities, and pay-TV providers. Using VoiceObjects’ proven phone application server software, Excelsis can deliver market-leading and cost-effective solutions to companies of any size. VoiceObjects-powered solutions allow consumers to conduct routine tasks via personalized, automated phone applications, giving call center staff more time to focus on delivering higher-value services.
“Excelsis has a complementary business strategy to VoiceObjects, making the company an ideal partner as we seek to extend our customer base,” said Beatriz Infante, president and chief executive officer, VoiceObjects. “High-quality solutions from Excelsis enable companies to design personalized customer self-service experiences efficiently, delighting customers by optimizing the user experience.”
With the VoiceObjects phone application server as a technological core component, Excelsis now is able to deliver maximum flexibility to its customers. Based on a “design once – deploy anywhere” architecture, the VoiceObjects phone application server enables highly scalable, carrier-grade deployment and management of personalized, over-the-phone self-service applications. Furthermore, Excelsis customers will profit from a standards-based solution that runs on any VoiceXML platform, allowing customers to easily upgrade or even migrate to another vendor without the need to rewrite a single line of code.
VoiceObjects recently announced VoiceObjects 7, which provides Media Platform Drivers for the latest versions of all major voice and text browsers – VoiceXML-based Interactive Voice Response (IVR) systems for voice as well as Unstructured Supplementary Service Data (USSD) -based browsers for text-based applications. Additionally, the award-winning solution also supports any mobile Web browser based on XHTML 1.0.
“Using the VoiceObjects phone application server as a core component for developing innovative and industry-specific solutions we are well prepared to open up new business opportunities. Now we can deliver more flexible offerings to our customers while concurrently exploring new markets due to customized solutions,” explains Christian Sauter, chairman of the board, Excelsis. “Moreover, VoiceObjects’ technological expertise also helps our customers to significantly shorten their development cycles.”
About VoiceObjects
VoiceObjects is redefining over-the-phone customer service for global enterprises and carriers. By delivering adaptive, cost-effective self-service phone portals, VoiceObjects enables organizations to personalize each caller’s experience, to integrate phone self-service into comprehensive customer experience strategies, and to manage the complexity of the world’s most sophisticated phone applications. VoiceObjects’ award-winning phone application server software is used by leading companies, including Adobe, T-Mobile, and Volkswagen Financial Services and provides personalized customer service experiences to more than 500 million callers each year. VoiceObjects is privately held and headquartered in San Mateo, Calif. For more information, please contact (650) 288-0299 or visit www.voiceobjects.com.
About EXCELSIS
Across the globe, Excelsis is one of the leading suppliers of standard application software for speech systems. By using this software, companies from all sorts of sectors can automate their call centers. Furthermore, EXCELSIS offers software especially for the sectors of banking, digital TV, transport, suppliers, and trade as well as intersectional software for information systems, customer management and help desk automation. Companies from all sectors use Excelsis's software, thus lowering their costs and improving their service. 9Live, Cablecom, Deutsche Telekom, EnBW, Medion, Orange, Siemens, Swisscom, UBS and Vattenfall, to name but a few examples, are all customers. Excelsis has partnerships with globally important technology and employs over 100 staff in Berlin, Berne, Luxembourg, Singapore, Stuttgart, Sydney and Zürich.
Media Contacts:
VoiceObjects GmbH
Sabine Winterkamp
Friedrich-Ebert-Straße
51429 Bergisch Gladbach – Germany
Phone +49 (2204) 845-142
swinterkamp@voiceobjects.com
EXCELSIS Business Technology AG
Lorena Bojens
Wilhelmsplatz 8
70182 Stuttgart – Germany
Phone +49 711 6 20 30 113
lorena.bojens@excelsisnet.com
