VoiceObjects Server Features Per-Caller Personalization, Application Execution Environment, Web Services Support, and Multimodal Application Support

SAN MATEO, Calif., July 18, 2006 – VoiceObjects, Inc. announced today the general availability of VoiceObjects Server, the world’s first phone application server. VoiceObjects Server is a member of the VoiceObjects 6 family of products, which enables enterprises and telecommunications carriers to create, deploy, manage and analyze over-the-phone self-service applications. VoiceObjects 6 features per-caller personalization, an application execution environment, Web services support, multimodal application support, and drill-down application analytics. Enterprise and Network Editions of VoiceObjects Server are available, and pricing begins at $500 per port. VoiceObjects also separately announced today that it has closed a $10.8 million round of venture capital financing and hired a new chief financial officer and a senior vice president of marketing. More information and video demonstrations of VoiceObjects 6’s capabilities are available at www.voiceobjects.com.

Phone Application Servers Deliver Important Business Benefits

VoiceObjects Server is a phone application server, which is software that enables carrier-grade deployment and management of over-the-phone self-service applications. In the future, all sophisticated phone applications will be deployed on a phone application server. Datamonitor estimates that the market for phone-based self-service applications will grow to more than $1.2B in 2009.

All phone application servers have the following four capabilities:

• The ability to dynamically generate VoiceXML to create personalized dialogs with each caller at call-time, using information in an organization’s CRM or other databases. The resulting caller-specific conversations provide opportunities to up-sell and cross-sell and higher rates of customer satisfaction and service adoption.

• An application execution environment that supports remote management and monitoring of multimodal applications, online application maintenance for instant changes or rollbacks, and guaranteed high availability.

• Web services support for easy integration between an organization’s phone-based self-service assets and its CRM, ERP, and other IT assets in service-oriented architecture (SOA) environments, drastically reducing development time and cost.

• Support for multimodal phone applications that may include voice, video, graphics and text interfaces, allowing user-friendly interactive applications that are unmatched in the phone-based self-service industry.

“Phone application servers are the next wave in implementing personalized and easy-to-use self-service applications,” said Sheryl Kingstone, research director at Yankee Group. “Phone application servers can lower the cost to deploy and maintain phone applications, provide a tighter integration with an organization’s CRM, BI or other infrastructure, and will increase customer adoption.”

The VoiceObjects 6 family of products contains two versions of VoiceObjects Server: Enterprise Edition and Network Edition. Network Edition adds to Enterprise Edition’s rich feature set a multi-tenant environment for telecommunications carriers that wish to host phone applications for other organizations. VoiceObjects 6 also includes other software for use with VoiceObjects Server, including an administration and application management desktop, a developer studio, and an analytics offering that provides drill-down analytics to enable an organization to tune and to optimize its phone-based self-service applications with unparalleled precision and speed.

First Self-Service Phone Application Solution to Support Video

To deliver compelling next-generation self-service applications, a phone application server must support video, graphics and text in addition to voice. On high-bandwidth networks, callers can interact with VoiceObjects 6-based applications via a user interface that combines speech recognition, text and graphics messaging, and video. VoiceObjects is now working with several of its customers to develop next-generation phone applications with these capabilities.

About VoiceObjects

VoiceObjects is the phone application server company. VoiceObjects works with carriers and enterprises around the world to deliver a personalized customer service experience to more than 500 million callers every year. VoiceObjects Server, the company’s flagship product, supports phone-based applications at more than fifty leading companies, including Adobe, T-Mobile and Volkswagen Financial Services. VoiceObjects is privately held and headquartered in San Mateo, Calif. For more information, please contact (650) 288-0299 or visit www.voiceobjects.com.