The Case for VoiceXML IVRs and Phone Application Servers
The advantages of using VoiceXML to build automated phone systems are becoming well known and are quickly driving the mass adoption of VoiceXML-driven IVRs. By combining VoiceXML with a Phone Application Server, phone application developers are now able to create dynamic IVR experience for each customer and provide high availability, scalability for thousands or millions of transactions, plus an environment to easily make changes to the IVR system.
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