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  • Frost and Sullivan: Calculating an ROI for Self-Service Phone Portals

    • The next generation of voice self-service expands IVR functionality and changes the underlying deployment model. The new wave of tools brings benefits that go beyond cost control into the more exciting areas of revenue, customer experience improvement and better operational efficiency. To clarify the benefits and ROI of alternative VXML application solutions, this paper contrasts two options: a software solution from VoiceObjects versus a state-of-the-art VXML solution for deploying self-service phone portals.

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